Meet the Team
Lisa Austin is the founder and President of Austin Training Advisors. As a business owner she is responsible for the day to day tasks of launching and running a successful woman owned company. She has been developing and delivering custom Employee Development Workshops since 1997 with a special emphasis on Customer Service, Effective Communication, and Employee Engagement. Prior to opening ATA, Lisa was a senior trainer for a large mutual fund company where she was instrumental at dealing with the challenges and frustrations faced in the fast changing business world. She is a seasoned professional and her enthusiasm and energy make for a highly motivational experience.
Lisa is certified by The Bob Pike Institute on Creative Training Techniques and is also a certified Telephone Doctor Customer Service Trainer. She is an active member and Past President of The Alliance of Professional Women.
She grew up in New England and now lives in Morrison, Colorado. She enjoys spending time with friends and family and doing anything outdoors in the Rocky Mountains.
In 2017, Gretchen Farrell partnered with Lisa to rebrand her company and launch Austin Training Advisors. She has worked in the training industry since 1999. Prior to Austin Training Advisors, Gretchen was a senior trainer for a large financial services company. She focused on leadership training, effective facilitation skills, new associate training, and merger logistics. Gretchen has a passion for creating a company culture of open communication which leads to effective human connection.
Gretchen became successfully certified in Myers-Briggs Type Indicator personality profiling in 2003. Using MBTI to help create a work environment of open and honest communication has been powerful to clients. She recently finished an extended contract with an innovation team, by working with them to build out their support staff and create effective organization. Her passion is to share her experiences with others, while helping people grow and become a better version of themselves.
In her free time, Gretchen spends time with her husband and three children. They live in the Kansas City area and enjoy spending time watching sporting events, walking their puppy, and traveling. A family favorite activity is anything in the mountains of Colorado - skiing, boarding, hiking, and biking.